Website: www.ospreysupply.com
Effective Date: September 1, 2026

Osprey Supply (“we,” “us,” “our”) operates www.ospreysupply.com (the “Site”). This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices and rights you have regarding your information.

By using the Site or placing an order, you agree to the practices described in this Privacy Policy.

1. Who We Are

Osprey Supply is Osprey Supply, LLC, operating at www.ospreysupply.com, selling deck and railing supplies and related hardware.

2. Personal Information We Collect

When you place an order, we collect:

Name
Billing and shipping address
Email address
Phone number
Order details and purchase history

When you create an account, we also store the information in your account profile, which you can view, update, or delete at any time by logging into My Account.

When you contact us (via our contact form, quote requests, or email), we collect whatever information you provide, such as your name, email, and any project details or plans you share with us.

When you submit a product review, we collect the content of your review, your name/display name, and your IP address and browser user agent string to help with spam detection.

Automatically, when you browse the Site, we (via Google Analytics — see Section 5) collect technical information such as your IP address, browser and device type, pages viewed, and how you interact with the Site.

3. Payment Processing

All payment card information is collected and processed directly by our payment processor, Stripe. Osprey Supply does not store your full credit or debit card number on our servers. Your payment information is subject to Stripe’s own privacy policy.

4. How We Use Your Information

We use the information we collect to:

Process, fulfill, and ship your orders
Communicate with you about your order (confirmations, shipping updates, customer service)
Respond to quote requests and customer support inquiries
Calculate applicable sales tax and shipping costs
Display product reviews you submit
Improve our website and product offerings
Comply with legal, tax, and accounting obligations

We do not currently send marketing or promotional emails. Any emails you receive from us relate directly to an order, quote request, or customer service inquiry you initiated.

5. Analytics and Tracking

We use Google Analytics (GA4), via Google Site Kit, to understand how visitors use our Site. Google Analytics collects information such as your IP address, browser type, device information, pages visited, and time spent on the Site. This helps us understand traffic patterns and improve the Site.

You can learn more about how Google collects and processes this data at Google’s Privacy Policy and opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on.

6. Cookies

Our Site uses cookies for the following purposes:

Shopping cart and checkout: WooCommerce (our e-commerce platform) uses functional cookies to remember the contents of your cart and manage your checkout session. These are necessary for the Site to function.
Account login: If you log in, cookies save your login information and display preferences. Login cookies last two days; screen option cookies last one year. If you select “Remember Me,” your login persists for two weeks.
Product reviews: If you leave a product review, you may opt in to saving your name, email, and website in a cookie for your convenience on future reviews. These cookies last one year.
Analytics cookies: Google Analytics sets cookies to distinguish users and sessions, as described in Section 5.

You can control or delete cookies through your browser settings. Disabling cookies may affect your ability to use certain features of the Site, including the shopping cart.

7. Who We Share Your Data With

We share personal information only as necessary to operate our business:

Shipping carriers (e.g., UPS, FedEx, freight carriers) receive your name, address, and contact information to deliver your order.
Stripe receives payment information necessary to process your transaction.
Google Analytics receives browsing data as described in Section 5.
If you request a password reset, your IP address is included in the reset email for security purposes.

We do not sell your personal information to third parties.

8. How Long We Retain Your Data

Order and account information is retained indefinitely to support accounting, tax, warranty, and customer service purposes, unless you request deletion (see Section 9) and we are not otherwise required to retain it by law.
Product reviews and their metadata are retained indefinitely so approved reviews remain visible on the relevant product page.

9. Your Rights

You have the right to:

Access — request a copy of the personal data we hold about you
Correct — request that we update or correct inaccurate information
Delete — request that we erase your personal data, except where we are required to retain it for legal, tax, or accounting purposes
Export — request an export of the personal data we hold about you

To exercise any of these rights, contact us using the information in Section 12.

California Residents (CCPA/CPRA): If you are a California resident, you have the right to know what personal information we collect, request deletion of your personal information, and opt out of the “sale” or “sharing” of personal information. Osprey Supply does not sell or share your personal information with third parties for monetary or other valuable consideration. To exercise your CCPA rights, contact us using the information in Section 12.

10. Children’s Privacy

Our Site is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights over your data, contact us at:

Email: support@ospreysupply.com
Phone: 330-333-2708

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