Shipping Options & Costs
- Free Shipping: Available on all orders of $6,000 or more (before tax).
- Flat-Rate Freight:
- $149 flat rate on orders $4,000 – $5,999.99
- $249 flat rate on orders under $4,000
- Custom or special-order items may be excluded from free shipping promotions and will be quoted separately.
- All prices are in USD and apply to the contiguous 48 United States. Shipping to Alaska, Hawaii, Puerto Rico, or international addresses will require a custom quote.
- Items not shown on the website are available for purchase by special order. Special orders may or may not include additional shipping fees.
Shipping Methods
We use two primary shipping methods depending on the size and weight of your order:
- Parcel Shipping (UPS, FedEx, USPS, or SpeeDee) Small items and accessories typically ship via parcel carrier. You will receive a shipping confirmation email with tracking information as soon as your order leaves our warehouse.
- LTL Freight (Less-Than-Truckload) Larger items such as railing kits, posts, gates, and full pallet orders ship via LTL freight on a 53′ semi-truck. This is curbside/tailgate delivery only — the driver will lower the pallet to the ground at the back of the truck (usually in your driveway or street). The driver is not responsible for moving the pallet onto your property, up stairs, or into a garage.
Important LTL Delivery Information
- Someone must be present to receive and sign for the shipment. If no one is available, the driver may leave the pallet curbside (at your risk) or return it to the terminal, resulting in re-delivery fees billed to you.
- Delivery appointments are highly recommended and sometimes required by the carrier. The freight company will contact you directly to schedule a date and delivery window.
Receiving Your Freight Shipment
When the truck arrives, please follow these steps:
- Inspect before signing Thoroughly check the packaging for visible damage while the driver is still present. Compare the shipment to the order confirmation we provide in your shipping confirmation email.
- Note any issues on the delivery receipt (very important)
- If there is damage: Take clear photos, point it out to the driver, and write “Damaged” plus a brief description on the delivery receipt/POD before signing.
- If pieces are missing or the count is short: Note “Short X pieces” or “Missing items” on the receipt.
- Do NOT sign “clear” or leave the signature line blank if there are issues.
- Sign only after inspection Signing the delivery receipt without noting damage or shortages may void your ability to file a freight claim.
- Unpack and verify contents Once the driver leaves, open the packaging and confirm everything matches your packing list (especially the “Shipped” quantities). Report any concealed damage or discrepancies to us within 48 hours.
Backorders & Partial Shipments
If an item is out of stock, we may ship available items first and send backordered items later at no additional shipping cost to you. Your packing list will show:
- Ordered quantity and shipped quantity
- Please check in product using the “Shipped” column only.
Processing & Lead Times
Most in-stock orders ship within 1–3 business days. Custom fabrications, powder-coated items, or special-order products may have longer lead times clearly noted on the product page. You will receive tracking as soon as your order ships.
Questions?
If you have any concerns about delivery access (long driveway, narrow street, HOA restrictions, etc.), please contact us before ordering so we can confirm the best shipping method and any additional fees.
We’re here to make sure your order arrives safely and on time — thank you for choosing us!
